Shipping policy
SHIPPING POLICY
At NAHLA MICHELLE, we’re committed to getting your order to you as quickly and smoothly as possible.
ORDER PROCESSING
Orders typically require 1–3 business days for processing before shipment. Processing times may vary during new releases, holidays, promotional periods, or periods of high order volume.
Business days do not include weekends or holidays.
Once your order has shipped, you will receive tracking information when available.
ESTIMATED DELIVERY
Most U.S. orders are typically delivered within approximately 5–10 business days after processing.
Please note that delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, address issues, and other circumstances outside our control may affect delivery.
MULTIPLE PACKAGES
If your order contains multiple items, your merchandise may arrive in separate packages and at different times. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
TRACKING
When tracking information becomes available, it will be sent using the contact information provided with your order. Please allow time for the carrier's tracking system to update after your shipment has been processed.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed or the shipment redirected.
LOST, DELAYED OR MISSING PACKAGES
If your tracking information shows unusual delays or you believe your package may be lost, please contact NAHLA MICHELLE so we can review the shipment and assist you.
If tracking shows an order as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. You may also contact us for additional assistance.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the merchandise and packaging so we can review the issue.
INTERNATIONAL SHIPPING
International shipping availability, rates, and estimated delivery times will be displayed at checkout where available. International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country.
QUESTIONS
For questions regarding your shipment, please contact NAHLA MICHELLE using the contact information provided on our website.