Refund policy
RETURN & REFUND POLICY
At NAHLA MICHELLE, we want you to love your purchase. If you are not completely satisfied with an eligible item, you may request a return within 7 days of delivery.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all original tags and packaging attached.
Items showing signs of wear, stains, odors, alterations, damage caused after delivery, or missing tags or original packaging may not be accepted.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, bodysuits, intimate or lingerie-style items, swimwear, jewelry, and items marked Final Sale are not eligible for return.
HOW TO REQUEST A RETURN
A return request must be submitted to NAHLA MICHELLE within 7 days of confirmed delivery. Please include your order number and the item(s) you wish to return.
If your return is approved, we will provide the appropriate return instructions and return address.
Do not send merchandise back without receiving return authorization and instructions from NAHLA MICHELLE. Unauthorized returns may not be accepted or refunded.
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible returns due to preference, fit, sizing, or change of mind. Original shipping charges, if applicable, are non-refundable.
If you received an incorrect, damaged, or defective item, please contact us promptly so we can review the issue and provide assistance.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact NAHLA MICHELLE as soon as possible and provide your order number along with clear photographs of the item and packaging.
REFUNDS
Approved refunds are issued after the returned merchandise has been received and inspected. Refunds will be issued to the original payment method. Processing times from your bank or payment provider may vary.
ORDER CANCELLATIONS
We begin processing orders quickly. Cancellation requests may be submitted after an order is placed, but cancellation is not guaranteed once an order has entered processing or fulfillment.
QUESTIONS
For questions regarding returns or refunds, please contact NAHLA MICHELLE using the contact information provided on our website.